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If you're experiencing a problem with your
website, please fill out and submit the following Help
Form. Be sure you use the member name, email
and site you registered so we may contact you .We will also post
replies to some of the help questions sent in by our members in the
Help section at the bottom of this page, also check
for tips and workarounds on the
Q&A page.

Help Form
Please be as specific as possible when describing the problem your
having.
Example: Are you seeing any error messages , Is the problem
reproducible ,
What FTP and / or web creating software are you using you using ?
If you are using this form to list your site on the My
HottZone Members
page you only need to fill out Full Name and URL.

Questions And Answers
In this section is a list of help questions sent in
by the My HottZone members and answers to those Questions. Any
updates to the My HottZone server will also be posted here .
-
"Q" What's the
difference between a Primary site and a Sub site ?
"A" A primary site has a registered
domain name Example: XYZ.com
and it can
be accessed by it's domain name. A Sub sites does not have
it's own domain
name , it shares the domain name of the Primary site
Example: XYZ.com/~mpage.
A Sub site needs a Primary site to exist on, A Primary site only
needs a domain name.
.
-
"Q" If I
move my site from the server it's on now to your server can I
still use my domain name ?
.
"A" yes you
can, but you will need to change the IP number that it's
pointing to when
you change servers. When you sign up for service you will
receive the My HottZone
IP number . Give that IP number to the website that you
bought your domain name
from. They will make the necessary changes for you.
.
-
"Q" How do I
access my email on this server and send email that shows MyName@MyDomainName.com
?
How to use Hotmail to send and retrieve your email:
1. login to your hotmail account
2. Click on OPTIONS (it's near the
address book tab)
3. Click on Reply-Related Settings
after the page opens:
4. In the Reply to address ........
select : Identify the address below as the reply-to address.
5. Then in the box below it.......put in the email address you
want people to see when you reply to them
using your
hotmail email.
Example: You@YourDomainName.com
-
To retrieve
email :
1. Click on OPTIONS
SMTP server: www.YourDomainName.com (out
going server)
Account name: your "My HottZone"
user name
password : your "My HottZone"
password.
-
"Q" I can't
remember how to get to the user screens on the "My HottZone
" server ...?
"A" http://YourDomainName.com/personal
or http://YourDomainName.com/siteadmin
Note* you can only log into the siteadmin screen if you
are
the site moderator.
-
"Q" Does the
My HottZone server have an email user interface for sending and
receiving email ?
Yes, it's called NeoMail. You can access the tutorial
by
clicking on this link
NeoMail
.

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What You Get
• Free Email
• Webmaster control panel
• Minimal down time
• Easy FTP upload
• Free Tech Support
• 30 Day Free Trial
• 10 GB Bandwidth
• 150 MB Connection
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• Server based Email
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